Although it is not a new tool, SMS is still an effective way to communicate with your guests. With the rise of texting apps, such as WhatsApp, people are becoming more comfortable with receiving messages from companies via their phones. They are easy to use, inexpensive and more importantly – they get the point across quickly. Guest communication is critical for vacation rental companies, and SMS provides a number of advantages that other channels cannot match. Better response rates: SMS has the highest open rate (98%) and click-through rate (64%) of any channel.
Guest Management via SMS
Automated SMS Message Workflows
What Software Do I Need to Automate SMS Communications With My Guests?
PropertyCare.com offers a complete SMS solution for your vacation rental business. The platform offers you up to 2 free cell / mobile numbers and unlimited SMS messages. All SMS communications are sent via the web platform and can be sent and managed by multiple team members. All SMS responses are aggregated in one unified inbox, together with emails from that guest – ensuring that all guest communications are in one place. In addition, the platform enables property managers to set up automated SMS flows with triggers, (ie send SMS if the guest does not complete post stay survey.