Small issues become guest problems when they sit in WhatsApp threads, notebooks or someone’s memory. A broken blind, low water pressure, damaged furniture or missing remote needs to be reported quickly, assigned clearly and followed through until resolved.
Source of truth
Maintenance without the hassle
PropertyCare gives your team one place to report issues and manage maintenance tasks across every property. Cleaners and field staff can log problems from the mobile app with photos and notes, while managers can prioritise, assign and track the work through to completion.
The result is a clearer maintenance process, fewer missed issues and better evidence when you need to speak to owners, guests or contractors.
Issue Capture
Issues reported from the property
Cleaners are often the first people to spot damage or maintenance problems. PropertyCare lets them report issues directly from the task they are working on, with photos, notes, categories and urgency. Reporting is quick enough to fit into the clean, but structured enough to create a useful record.
Tracked Repairs
Maintenance tasks created from reports
Once an issue is logged, it can become a maintenance task with an assignee, status, priority and due date. Jobs can be handled by in-house maintenance staff, supervisors or trusted contractors, so nothing depends on a message being remembered later.
Property History
Photos and history for every property
Each report builds a condition history for the property. Over time, you can see recurring faults, repeated guest damage, owner investment needs and the evidence behind a repair or claim. This is far stronger than trying to reconstruct what happened from a group chat.
Complete Maintenance View
Planned and reactive work in one place
PropertyCare can support both reactive issue reporting and scheduled maintenance. Recurring checks, safety tasks, appliance servicing and one-off repairs can sit alongside housekeeping tasks, giving managers a complete view of what needs doing before the next arrival.
Clear Communication
Clearer communication with owners and contractors
When a repair has photos, notes, cost details and completion status attached, conversations become easier. Owners can see what was found and why it mattered. Contractors get clearer instructions. Your team gets a record of who did what and when.
Ready to stop losing maintenance issues?
PropertyCare turns issue reporting into tracked maintenance work, helping your team fix problems before guests find them.
Ready to stop losing maintenance issues?
PropertyCare turns issue reporting into tracked maintenance work, helping your team fix problems before guests find them.
Frequently Asked Questions
Can cleaners report maintenance issues in PropertyCare?
Yes. Cleaners and field teams can report issues from the mobile app with photos and notes.
Do issue reports become tasks?
Yes. Reported issues can be converted into maintenance tasks with status, priority, assignee and due date.
Can contractors use PropertyCare?
Yes. Contractors can be given controlled access to the tasks and property information they need.
Can I track maintenance costs?
Yes. Costs can be recorded against maintenance tasks and reported by property or owner.
Does PropertyCare keep issue history?
Yes. Reports create a documented history of issues, photos and actions for each property.
