FAQs

Property managers running their own housekeeping and maintenance, cleaning companies serving short-term rental clients and field teams who need clear instructions and a simple way to prove work is done.

No. PropertyCare works as a standalone platform. If you also use YourWelcome tablets or GuestGuides, they work together as one suite, but neither is required.

Yes. Our onboarding team helps you bring across your properties, checklists and team structure so you can switch without disrupting live turnovers.

We connect your PMS, sync your properties and bookings, help you build your checklists and assignment rules, then invite your team to the app. You can run PropertyCare alongside your current process until you’re confident.

Automatically from bookings, where a new reservation triggers the task or clean. On a recurring schedule, for things like linen audits or monthly maintenance. Or manually, for any ad hoc job that comes up.

Auto-assigning tasks is an optional feature. You set the rules and PropertyCare follows them. Assign by property, team, working pattern or any custom trigger that matches how you operate. Every booking gets the right person attached without anyone touching a spreadsheet.

Not every job needs a named assignee. You can publish tasks to a pool, and available team members claim them in the app. Useful for flexible teams, contractors and busy changeover days.

Yes. The drag-and-drop roster lets you move jobs between people on the fly, and the scheduling tool predicts the cost and time impact of every change before you commit to it.

Linked tasks update automatically when the reservation changes in your PMS, so your team is never working from stale information.

Yes. Completed tasks can go through a manager approval step, with costs and claims recorded against each job. Useful for billing owners and verifying contractor work.

You invite them from the dashboard and they accept by email. They can then log in on the native app or any web browser. No technical setup needed on their side.

Their tasks for the day, in order, with the property details, the checklist for that property and any special notes or booking details. Each checklist item can require a tickbox, photo, date, time or comment depending on what you’ve set.

Yes. If a cleaner finds a broken appliance or damage, they flag it in the app with photos, and it instantly becomes a trackable maintenance job that can be assigned to the right person.

Team members are notified when tasks are assigned, changed or due. Notifications are sent through the app and email.

We have an offline mode available within the app. This will store the data, such as images or take completion, on your device until you have signal or WiFi where it will then send the information.

Any issue flagged in the field converts into a job automatically, with the photos and notes attached. You assign it, track it and close it in the same system as your housekeeping.

Yes. Set recurring maintenance tasks like boiler servicing, gutter checks or hot tub maintenance, at whatever frequency each property needs.

Yes. Contractors can be invited like any team member, with permissions controlling exactly what they can see, and claimable tasks work well for ad hoc contractor jobs.

All leading property management systems. Bookings, properties and guest data flow in automatically. See the full list on our integrations page.

Contact us. We’re adding integrations regularly and can tell you the options available, including CSV import or iCal sync.

Every reservation across your portfolio alongside the tasks linked to it, so you can see at a glance which turnovers are covered and which need attention.

Yes. Manage multiple brands under a single account, with user permission groups controlling exactly who sees which properties, tasks and data.

Yes, this is one of our core use cases. We can show you all propertied in our unified calendar yet keep each client’s properties separate. You can give clients visibility of their own work if you choose, and keep photo proof and job records for clean, dispute-free invoicing.

Track inventory and consumables by property, so you know what’s in each unit, what’s running low and what’s been used, without separate spreadsheets.

Yes. Costs and claims are recorded against tasks, giving you a clear record of what was done, by whom and at what cost, by property, team or client.

Reports cover completed tasks, time, costs, issues and team performance across your portfolio, so you can spot efficiency gains and prove the work to owners and clients.